FAQs
Frequently Asked Questions
Sizing:
Q: How do I choose the right size for my MOOBO T-shirt?
A: We understand the importance of finding the perfect fit. Please refer to our size guide, conveniently located on each product page, to determine the best size for you. We recommend going true to size for best results. If you have any further questions about sizing, feel free to reach out to our customer support team for personalized assistance at support@moobotees.com
Shipping:
Q: How long will it take for my MOOBO T-shirt to arrive?
A: We aim to process and ship orders as quickly as possible. Orders typically ship within 1-2 business days. Once shipped, domestic orders within Malaysia usually arrive within 3-5 business days. International orders may take longer depending on the destination. For more information on shipping times and options, please visit our Shipping Policy page.
Returns and Exchanges:
Q: What is your return policy?
A: Your satisfaction is our top priority. If for any reason you are not completely satisfied with your MOOBO T-shirt, we offer hassle-free returns and exchanges within 14 days of purchase. Please ensure that the item is unworn, unwashed, and in its original packaging. To initiate a return or exchange, please email your return request at support@moobotees.com or please visit our Returns & Exchanges policy page at the bottom of the site for instructions.
Product Care:
Q: How should I care for my MOOBO T-shirt to maintain its quality?
A: To prolong the life of your MOOBO T-shirt, we recommend washing it in cold water with like colors and avoiding bleach or harsh detergents. Tumble dry on low heat or air dry for best results. Avoid ironing directly on any printed or embroidered designs. For more detailed care instructions, please refer to the care label inside your garment.
Contact Us:
Q: How can I get in touch with the MOOBO team if I have further questions?
A: We're here to help! If you have any additional questions, concerns, or feedback, please don't hesitate to contact our friendly customer support team. You can reach us via email at support@moobo.com or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries promptly and provide the assistance you need.