Shipping policy
Domestic Shipping Policy (Malaysia)
Thank you for choosing to shop with us at MOOBO. We strive to provide you with a seamless and enjoyable shopping experience, including hassle-free shipping. Please read the following shipping policy to understand how we process and deliver your orders.
1. Shipping Zones
We currently ship within Malaysia, including both Peninsular Malaysia and East Malaysia (Sabah and Sarawak).
2. Shipping Methods and Timelines
We offer the following shipping methods to cater to your needs:
- DHL Domestic Shipping: Orders shipped via standard shipping will typically arrive within 3-5 business days for Peninsular Malaysia and 5-7 business days for East Malaysia.
Please note that shipping timelines may vary depending on factors such as product availability, public holidays, and unforeseen circumstances. We will do our best to keep you informed about any delays.
3. Shipping Charges
We charge RM6.50 for domestic shipping within Peninsular Malaysia and RM14.85 within East Malaysia for packages less than 1kg. Do note that shipping charges are calculated based on the total weight of your order and your location. During the checkout process, you will be provided with shipping options and corresponding charges. We occasionally offer free shipping promotions, so be sure to check our website or subscribe to our newsletter for updates.
4. Order Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Once your order has been processed, you will receive a confirmation email with tracking information, allowing you to monitor the status of your shipment.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through our designated courier service's website.
6. Shipping Restrictions
Some products may be subject to shipping restrictions due to their size, weight, or content. Any such restrictions will be clearly communicated on the product page.
7. Shipping Insurance
All orders are shipped with insurance coverage to protect against loss or damage during transit. In the unlikely event that your order is lost or damaged, please contact our customer service team, and we will assist you in filing a claim with the courier service.
8. Contact Us
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at support@moobotees.com. We are here to help you and ensure that your shopping experience with us is nothing short of excellent.
International Shipping Policy
Welcome to MOOBO. We're delighted to offer our products to customers around the world. Here's everything you need to know about our international shipping policy:
1. International Shipping Zones
We currently ship to selected countries internationally. Please refer to the list of eligible countries during the checkout process. If your country is not listed, unfortunately, we do not offer shipping to your location at this time.
2. Shipping Methods and Timelines
We currently offer the following international shipping methods:
- DHL Express International Shipping: For customers who require faster delivery, we offer express international shipping options. Express orders are usually delivered within 3-7 business days, depending on your location and customs clearance.
Please note that shipping timelines may vary depending on factors such as customs processing, local holidays, and unforeseen circumstances.
3. Shipping Charges
Shipping charges for international orders are calculated based on the total weight of your order and your location. During the checkout process, you will be provided with shipping options and corresponding charges. Please note that international orders may be subject to import duties, taxes, and customs fees, which are determined by the destination country's customs authorities. These charges are the responsibility of the recipient and are not included in the order total.
4. Order Processing Time
International orders are typically processed within 1-2 business days after payment confirmation. Once your order has been processed, you will receive a confirmation email with tracking information, allowing you to monitor the status of your shipment.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through our designated courier service's website.
6. Shipping Restrictions
Please note that some products may be restricted from international shipping due to their size, weight, or content. Any such restrictions will be clearly communicated on the product page.
7. Shipping Insurance
All international orders are shipped with insurance coverage to protect against loss or damage during transit. In the unlikely event that your order is lost or damaged, please contact our customer service team, and we will assist you in filing a claim with the courier service.
8. Contact Us
If you have any questions or concerns regarding our international shipping policy, please don't hesitate to contact our customer service team at support@moobotees.com or WhatsApp us at +6017 8008 461. We are here to help you and ensure that your shopping experience with us is nothing short of excellent, no matter where you are in the world.
Thank you for choosing MOOBO for your local and international shopping needs. We look forward to serving you!
The MOOBO Support Team